Quick answers to frequently asked questions.
About Estar
What do you do?
Estar specializes in manufacturing self-service terminals, including ticketing, parking, payment, and fast food ordering kiosks.
What types of terminals do you provide?
We offer queue management terminals, parking self-service terminals, cash payment terminals, and fast food self-ordering terminals, among others.
In what scenarios are your terminals used?
Our terminals are widely used in banks, hospitals, hotels, restaurants, cinemas, government and scenic spots.
How long have you been in business?
We are a leading manufacturer in the self-service terminal industry with more than 20 years of experience.
Can the kiosks be customized?
Yes, we support OEM and ODM orders and provide customized designs to meet specific needs.
How do I get a quote?
What is your warranty policy?
12 months since shipment date for components, repair or replace for free, shipping is by the sender.
Do you provide installation services?
Yes, all kiosks are completely installed before the shipping.
Product Specifications and Features
What are the technical specifications of the kiosks?
Our kiosks are equipped with high-definition touch screens, thermal printers, NFC scanners, etc., with specific specifications varying by differernt customers.
What operating systems do the kiosks use?
Our kiosks support multiple operating systems such as Windows and Android, Linux, depending on what customers prefer.
Do the kiosks support multiple languages?
Yes, our kiosks support multi-language settings to cater to users from different regions.
What paymnet methods do the kiosks accept?
It depends on what payment device you choose. Normally you can choose credit cards, mobile payments and cash payments.
Are the kiosks ADA compliant?
Yes, our kiosks are designed with accessibility standards in mind, such as adjustable heights and auxiliary technologies.
What are the dimensions and weight of the kiosks?
Dimensions and weight vary by model, for example, the 27-inch queue management terminal is suitable for indoor use, please inquire for specific parameters.
What security features do the kiosks have?
The kiosks use encryption technology and anti-tampering designs to ensure the security of transactions and data.
Can the kiosks be integrated with existing systems?
Yes, our kiosks support open APIs and can be integrated with POS systems, etc.
Pricing and Purchasing
How much do the kiosk terminals cost?
Prices range from about $2000 for basic information terminals to over $50,000 for advanced models, please inquire for specific prices.
Why we need to know if you have software development ability?
As a traditional manufacturer, we only provide hardware. If you don’t have a software or unable to develop software for the kiosk, you cannot use the kiosk.
What factors affect the price of the kiosk terminals?
Prices depend on screen size, functional modules (such as NFC, printers), and customization requirements.
Are there discounts for bulk orders?
Yes, large orders can enjoy wholesale prices, please contact us for quotes.
What payment terms do you accept?
We are a leading manufacturer in the self-service terminal industry with more than 20 years of experience.
Do you support international shipping?
Yes, we cooperate with DHL, UPS, etc., to provide global shipping services. For bulk quantity, we choose our forwarder to deliver by sea to save the costs.
What is your shipping policy?
Are there additional charges for installation or setup?
Installation fees are included in the quote, no extra fees for installation.
Can I return the product if I'm not satisfied?
If not a quality problem, we don’t accept return because all kiosks are customized.
Support and Services
What support do you provide?
We offer telephone, email, and online support, covering installation, operation, and troubleshooting.
Do you have 24/7 technical support?
How do I contact the support team?
Do you provide on-site support?
Yes, we can arrange on-site technical support as needed.
What is the response time for support requests?
We usually respond within 24 hours, with priority handling for emergencies.
Can I purchase extended warranties or service plans?
Yes, we offer optional extended warranties and service plans.
Do you provide staff training?
Yes, we offer training for staff on operation and maintenance.
How do I report issues with the kiosk terminals?
You can submit issue descriptions through our support page or contact the support team directly.
Usage and Operation
How do customers use the self-service kiosks?
Users navigate through the menu on the touch screen, select services, and complete operations according to prompts, which is simple and intuitive.
Do employees need training to operate the kiosks?
Generally, no complex training is required; we provide user manuals and demonstration support.
Can I experience a demonstration of the kiosks?
Yes, you can contact us to arrange online or on-site demonstrations.
What maintenance do the kiosks require?
Regular cleaning of the touch screen and checking of hardware, specific maintenance guides are provided with the products.
How often do the kiosks need maintenance?
It is recommended to have a professional inspection every 3-6 months, depending on usage frequency.
What should I do if the kiosk malfunctions?
Contact our support team, and we will guide you through troubleshooting or arrange for repairs.
Can I update the kiosk software myself?
Yes, but confirm your software can meet the hardware’s requirement before updateing.
How do I handle common issues?
We provide detailed troubleshooting guides; common issues can be resolved through the support page.
Kiosk Operating Systems
What operating systems do your kiosks support?
Our kiosks support Linux, Windows, and Android, allowing flexibility based on your application and business needs.
Why choose Linux for kiosk terminals?
Linux is open-source, cost-effective, and highly customizable, ideal for secure, stable kiosks with minimal maintenance.
What are the advantages of Windows for kiosks?
Windows offers broad software compatibility, a familiar interface, and robust support for enterprise applications.
How does Android benefit kiosk operations?
Android is lightweight, supports touch-friendly apps, and integrates easily with mobile ecosystems, perfect for modern kiosks.
What are the disadvantages of Linux for kiosks?
Linux may require technical expertise for setup and has limited support for some commercial software compared to Windows.
What are the drawbacks of Windows for kiosks?
Windows can be more expensive due to licensing fees and may require frequent updates, increasing maintenance efforts.
What are the limitations of Android for kiosks?
Android may lack support for complex enterprise systems and can face security challenges if not properly managed.
How do I choose the right operating system for my kiosk?
Consider your budget, application needs, security requirements, and integration with existing systems; our team can guide you.