Quick answers to frequently asked questions.

About Estar

Estar specializes in manufacturing self-service terminals, including ticketing, parking, payment, and fast food ordering kiosks.

We offer queue management terminals, parking self-service terminals, cash payment terminals, and fast food self-ordering terminals, among others.

Our terminals are widely used in banks, hospitals, hotels, restaurants, cinemas, government and scenic spots.

We are a leading manufacturer in the self-service terminal industry with more than 20 years of experience. 

Yes, we support OEM and ODM orders and provide customized designs to meet specific needs.

You can submit your requirements through the contact page on estarkiosks.com, and we will provide a detailed quote.

12 months since shipment date for components, repair or replace for free, shipping is by the sender.

Yes, all kiosks are completely installed before the shipping.

Product Specifications and Features

Our kiosks are equipped with high-definition touch screens, thermal printers, NFC scanners, etc., with specific specifications varying by differernt customers.

Our kiosks support multiple operating systems such as Windows and Android, Linux, depending on what customers prefer. 

Yes, our kiosks support multi-language settings to cater to users from different regions.

It depends on what payment device you choose. Normally you can choose credit cards, mobile payments and cash payments.

Yes, our kiosks are designed with accessibility standards in mind, such as adjustable heights and auxiliary technologies.

Dimensions and weight vary by model, for example, the 27-inch queue management terminal is suitable for indoor use, please inquire for specific parameters.

The kiosks use encryption technology and anti-tampering designs to ensure the security of transactions and data.

Yes, our kiosks support open APIs and can be integrated with POS systems, etc.

Pricing and Purchasing

Prices range from about $2000 for basic information terminals to over $50,000 for advanced models, please inquire for specific prices.

As a traditional manufacturer, we only provide hardware. If you don’t have a software or unable to develop software for the kiosk, you cannot use the kiosk.

Prices depend on screen size, functional modules (such as NFC, printers), and customization requirements.

Yes, large orders can enjoy wholesale prices, please contact us for quotes.

We are a leading manufacturer in the self-service terminal industry with more than 20 years of experience. 

Yes, we cooperate with DHL, UPS, etc., to provide global shipping services. For bulk quantity, we choose our forwarder to deliver by sea to save the costs.

You can submit your requirements through the contact page on estarkiosks.com, and we will provide a detailed quote.

Installation fees are included in the quote, no extra fees for installation.

If not a quality problem, we don’t accept return because all kiosks are customized. 

Support and Services

We offer telephone, email, and online support, covering installation, operation, and troubleshooting.

 Yes, we provide round-the-clock support to ensure your terminals operate normally.
You can contact us through the contact page on estarkiosks.com/contact or by phone.

Yes, we can arrange on-site technical support as needed.

We usually respond within 24 hours, with priority handling for emergencies.

Yes, we offer optional extended warranties and service plans.

Yes, we offer training for staff on operation and maintenance.

You can submit issue descriptions through our support page or contact the support team directly.

Usage and Operation

Users navigate through the menu on the touch screen, select services, and complete operations according to prompts, which is simple and intuitive.

Generally, no complex training is required; we provide user manuals and demonstration support.

Yes, you can contact us to arrange online or on-site demonstrations.

Regular cleaning of the touch screen and checking of hardware, specific maintenance guides are provided with the products.

It is recommended to have a professional inspection every 3-6 months, depending on usage frequency.

Contact our support team, and we will guide you through troubleshooting or arrange for repairs.

Yes, but confirm your software can meet the hardware’s requirement before updateing.

We provide detailed troubleshooting guides; common issues can be resolved through the support page.

Kiosk Operating Systems

Our kiosks support Linux, Windows, and Android, allowing flexibility based on your application and business needs.

Linux is open-source, cost-effective, and highly customizable, ideal for secure, stable kiosks with minimal maintenance.

Windows offers broad software compatibility, a familiar interface, and robust support for enterprise applications.

Android is lightweight, supports touch-friendly apps, and integrates easily with mobile ecosystems, perfect for modern kiosks.

Linux may require technical expertise for setup and has limited support for some commercial software compared to Windows.

Windows can be more expensive due to licensing fees and may require frequent updates, increasing maintenance efforts.

Android may lack support for complex enterprise systems and can face security challenges if not properly managed.

Consider your budget, application needs, security requirements, and integration with existing systems; our team can guide you.

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